As I told you in Chapter 1, I’ve met more people than I can count who have a hard time resolving day-to-day conflicts positively. But my knowledge of this communication problem doesn’t come simply from teaching Polite and Powerful skills to others. My knowledge is also firsthand. At one time in my life, there was no one in the world who needed this book more than I did.
This leads me to a confession: I used to be a wimp. A big one. I’m not kidding—huge.
This surprises most of the people who attend my seminars about how to confront people in a positive way.
Think about it. How else would I know this subject so well? How else could I be so enthusiastic about this communication ...