In Part I, we focused on finding out who you are as a confronter. I explained why you will want to try Polite and Powerful behavior instead of what you were, or were not, doing before. Positive confrontation is a more effective and a less stressful way of dealing with life’s day-to-day conflict.
So let’s suppose that you’ve been having a problem with another person. You’re not sure what to say or how to handle it. But you do know that you’re tired of complaining, avoiding, pretending, or shouting. You’re tired of not being able to tell people what you want from them. You’ve taken the jerk test.
It’s time to confront the other person.
Except now you have an advantage. Now you understand that you have a better choice than ...