WAC’em helps you get your words together so you can have a difficult conversation with confidence and success. I discussed verbal skills in Chapter 6 and suggested putting a positive spin on your WAC’em words by avoiding “you” statements and harsh words, and by using softening statements.
Because your verbal skills are so critical to a positive confrontation, we can’t stop yet. Your use and delivery of language is a large part of the Polite and Powerful verbal package. What you say is just as important as how you say it. You don’t want any verbal vices or bad habits interfering with your credibility and clarity when you’re having a tough conversation with someone.
The use of self-discounting ...