O'Reilly logo

The Power of Positive Confrontation by Susan Magee, Barbara Pachter

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

8

Vital Nonverbals

You have just learned how important your verbals are for the success of your WAC’em wording. But what you don’t say will often impact the outcome of your confrontation and difficult conversation too. In other words, your nonverbals are also at work affecting the way the other person is receiving your WAC’em wording.

Have you ever seen or heard someone who:

          Agrees to do something as she shakes her head no at the same time?

          Smiles while telling another person something negative?

          Gives a presentation while rocking back and forth on his heels repeatedly?

          Says he wants to meet someone and then stands with his arms crossed all night or never looks up from his phone?

These points illustrate ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required