O'Reilly logo

The Power of Positive Confrontation by Susan Magee, Barbara Pachter

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

9

The Other Person

So far, I’ve talked mostly about you. What’s bothering you. How you can put your thoughts into WAC’em words. How your verbal and your nonverbal skills can affect your success during a confrontation.

Now we need to shift focus to the person on the receiving end of your WAC’em words. You’ve told the person What’s bothering you. You’ve Asked the person what you would like him or her to do in the future. You’ve Checked in. Each letter of your WAC’em is complete. Good job . . . but . . . just because you asked for something, doesn’t mean the other person will give it.

Just because you have acted Politely and Powerfully doesn’t mean the other person will respond in kind.

Just because you are not on the offensive doesn’t mean the ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required