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The Power of Positive Confrontation by Susan Magee, Barbara Pachter

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10

Eleven Simple Things You Can Do to Have a Positive Confrontation

I’ve talked a lot about how to prevent a negative confrontation. When a confrontation goes bad, there are many common reasons why: negative wording, accusatory statements, bad body language. When a confrontation goes well, there are also common reasons in play. Usually it’s because you went into the conversation with a solid WAC’em worked out. You paid attention to your words and nonverbal behavior. But there’s even more you can do to contribute to your success. Often, when I analyze confrontations that have gone well, the person initiating the WAC’em discussion followed eleven simple steps. They really matter, and you can try them too.

1. Pick Your Conflict Wisely

Once you realize ...

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