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The Power of Positive Confrontation by Susan Magee, Barbara Pachter

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11

WAC’em in Writing

So far, we’ve talked about how to deliver your WAC’em words in the context of a face-to-face discussion. I have encouraged you to write down your W and your A, to help you clarify your thoughts and come up with positive wording. But what about WAC’ing someone via email? Or even a letter? Can this be an effective way to resolve a conflict, especially if you’re terribly nervous about having the difficult conversation?

Email may seem like a tempting option. If you must deny someone a promotion because of poor performance, why not break the news via email? You won’t have to see his face crumple.

If you want to WAC your manager for excluding you from a meeting, you don’t have to be there when she sighs heavily or, worse, makes ...

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