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The Power of Positive Confrontation by Susan Magee, Barbara Pachter

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12

WAC’ing by Phone

Face-to-face discussions or emails are not the only ways to WAC. Many people ask me if WAC’ing by phone is the next best thing to an in-person discussion.

Again, it depends.

The woman described in Chapter 11 who WAC’ed her father-in-law in a letter knew she had the phone as an option but feared his temper. She was new to positive confrontation and was nervous. She was afraid she wouldn’t be able to get her words out correctly. In her case, writing the letter was a good interim step. She may have laid the groundwork for future conversations on the phone or in person.

Sometimes you’ll want to have a phone discussion because you know you won’t be seeing that person for a while.

Other times the WAC’em just happens. You’re on the ...

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