So far you have learned the skills necessary to handle one type of difficult communication—the confrontation.
These same skills will empower you in new and surprising ways. Practice and adopt them, and your life will be less stressful and you’ll feel better about yourself. A lot better.
But you’re not out of the woods yet. There are more kinds of conversations and situations that fall into the category of “difficult communication” that you can handle Politely and Powerfully. Life is full of conversations or situations that make you nervous or uncomfortable. The kinds of conversations you’d love to avoid, but can’t.
For instance, how do you tell someone: