CHAPTER |7

Step 7: Create Internal Controls, Tools, and Metrics

Making It Real

Establishing internal controls, developing tools to increase the effectiveness, efficiency, and adaptability of a business process, and developing metrics bring the process to life beyond just creating a process map:

image   Internal controls help prevent errors.

image   Tools help employees perform their job more easily.

image   Metrics show whether the process works as planned.

Internal ...

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