CHAPTER 7
What You Can Learn About Emotional Intelligence While Riding in the Elevator
Imagine you’re at work, running to catch the elevator. It opens, and as the doors peel back you see that one of the top leaders at your company is already inside. You could experience either of the following reactions:
Oh crap, why didn’t I push the button a few seconds later? It’s going to be a painful ride filled with heavy silences wedged between awkward small talk.
Or:
Cool! I get to catch up and hear what’s going on, from a company leader.
Most of us can relate to this type of experience. What accounts for the difference between the two scenarios, one cringe-worthy and one welcome? You might think the answer is the leader’s basic social skills, and ...
Get The Power of Presence now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
