2 chapterExperiences ThatShape Character

Reputation and character aren’t always the result of a formal process. They are in part instinctive, perhaps the product of our environment, our family, and our upbringing.

—Harvey Rosenthal, retired presidentand board member of CVS Corporation

WHEN I GRADUATED from college and enlisted in the Army, I went from basic training in Missouri to Officer Candidate School in Oklahoma, and then on to helicopter flight school in Texas and Alabama. After graduating from flight school, I was flying Hueys in combat in Vietnam.

Throughout my military officer and pilot training, we focused on character and responsibility. Never have I felt the importance of character and the challenge of responsibility as intensely ...

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