5 chapterCaring and Respect

I’ve learned you never know who might be a donor. It might be the entrepreneur or the fisherman. Or the boat builder. Or it might be the janitor. The lesson for me is that you treat everyone with respect and kindness.

—Rose Mann, assistant dean of advancementfor the Rosenstiel School of Marine andAtmospheric Science at the University of Miami

THROUGHOUT MY CAREER, whenever I changed jobs, I devoted at least the entire first day of my new job to walking every floor of the building. I started in the basement—from storage, to production, to the mailroom, and then on to the next floor until I reached the executive offices at the top. At each office and workspace, I stopped, shook every employee’s hand, and we talked for ...

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