CHAPTER 12

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Business Process Management

BPM and Other Improvement Techniques

Process improvement techniques—such as continuous improvement, reengineering, Hoshin Kanri, total quality management (TQM), Kaizen, Lean, Six Sigma, and Lean Six Sigma—can confuse anyone new to the world of business process improvement (BPI). Now add in business process management (BPM) and business process modeling and notation (BPMN), and how does anyone decide which technique to use to improve a business process?

Every one of these methods has the same goal—to attain process improvement. This improvement may drive increased effectiveness for the customer/client and ...

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