CHAPTER 13

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Case Study 1

Training and Development

Now let us put all the pieces together by stepping through a complete BPI project that I completed for a major bank I call BB&Z. We have all read stories about how someone lost weight, climbed a difficult mountain, or ran a marathon. If you are like me, you find them inspiring because reading what others went through helps me realize that I can do things I might previously have thought were impossible. I chose this case because it introduces several new bends in the road and demonstrates how you can adapt the ten steps to any situation. As we move through the study, you can reference the previous ...

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