SPECIAL BONUS SECTION
The Power of Charm on the Telephone
Many of us spend vast amounts of time on the telephone. With the advent of cell phones, more people are chattering away in any and every place you can imagine. The development of telephone charm can dramatically increase your effectiveness in dealing with other people. Try these simple techniques.
Step 1: The First Impression
You know the old saying, “You never get a second chance to make a first impression.” Often that first impression isn’t created face-to-face but on the telephone.
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