The Power of Community: How Phenomenal Leaders Inspire their Teams, Wow their Customers, and Make Bigger Profits

STEP 5: INVITE OPENHEARTED ENCOUNTERS

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Now that we’ve covered the first two keys—support and encouragement—and the first four of the Six Steps, it’s time to talk about the third key: accountability. Once you’ve served others and encouraged them over a period of time, the possibility of an accountability relationship opens up. The kind of accountability I’m talking about is welcomed accountability.

Far too often, business owners or managers try to hold people accountable without a relationship. When accountability is done right, people will want to be accountable. They will want to be better. There’s a big difference between forcing someone to be accountable and inviting someone into accountability through support and encouragement. ...