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Take Action With Your Underperformers

“The toughest decisions in organizations are people decisions—hiring, firing, promotion, etc. These are the decisions that receive the least attention and are the hardest to ‘unmake.’ ”

—Peter Drucker, management consultant, educator, and author

Getting the right people in the key seats is your most important job as leader. It’s so important that you must summon the discipline to resist making quick hires in these roles, because mistakes at this level are costly. You need the right people, not just good people. If you’re not sure that a person is right, you need to pass.

It’s easy to see the sense in showing ...

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