5: 30 Ways for the Agile Business Analyst to Add Value to
difficult it is to identify what checks have – and have
not – been cleared against their accounts.
• A management directive based on operational reports
that identified it takes 320 staff hours per year to
address customer questions about which specific
checks have cleared against their accounts.
The Agile business analyst can help the business users get
to the heart of the business drivers, and separate the
originally requested capability from other available options
that may be able to equally (or possibly better) address this
business requirement. For example, it may be possible to
provide customers with scanned images of their checks
without needing to display these images as part of the
online banking screens. Two alternative ways to achieve
this could be by:
• Providing a report that the customer can link to which
summarizes all of their processed checks for the stated
• Proactively including scanned check images in printed
statements, which can minimize the need for customers
to get this information from the online system.
The organization may also be able to reduce the overheads
associated with processing checks by making their internal
workflows more efficient, for example:
• Changing the incoming mail procedures to make it easier
for checks to be scanned, and for the scanned check
images to be automatically uploaded to the server that
hosts the online banking application.
Although this business process change would not fulfill the
requirement for providing customers with the ability to see
their posted checks, it could reduce backend operational