CHAPTER 5

The Illusion of Inclusion

We all want to merge and pair, to submerge this lonely ‘I’ into ‘WE’

—Irvin Yalom

In The Value of Belonging at Work1, the authors showed that belonging is a close cousin to many related experiences: mattering, identification, and social connection. The unifying thread across these themes is that they all revolve around the sense of being accepted and included by those around you. They set out to study how that develops—or does not—in the workplace, what it means for employees and organizations, and whether it is possible to turn a bad situation around.

Organizations are being called out on their belonging and inclusion practices. They are being hard-pressed to pursue a culture where everyone feels safe and ...

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