The Practical Guide to Defect Prevention

Creating Clear Definitions of Business, Process, and Improvement Objectives

Although this topic may sound daunting, this is really about identifying your goals. To get started, you need to determine the type of goal you are trying to achieve, how you will measure completion, and how you will measure success.

Understanding Goal Types

There are three types of goals: business, process, and process improvement.

• Business goals, also considered strategic goals, are what the organization needs to do to stay in business. To set these goals, use results of market analysis and constraints from the larger organization (such as mandatory compliance with an overall corporate policy).

• Process goals are based on your past performance and serve as a barometer ...