Chapter 17. Service Planning and Engineering

After a product has been selected we need to engineer how it will be configured and operated in our environment. For example, engineering a Microsoft Exchange service involves determining which hardware will be used, how the software will be installed and configured, how users will access and authenticate to the service, and how various operational tasks such as backups, monitoring, archiving, and account management will be done.

This chapter focuses on third-party products. How do we design a service around them? One might think this is a matter of following the installation instructions, but many of the decisions are actually left to the individual system administrator.

Both the service architecture ...

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