Chapter 35. Centralization Overview
This chapter is about the differences between centralized and decentralized services, the benefits of each, and when to change a service’s structure from one to the other. The level of centralization influences the cost and quality of the service. The chapters that follow will discuss our recommendations for which services and organizational functions should be centralized, and how to transition a service from one to the other.
Services may be organized in ways that are centralized, decentralized, or distributed. An example of a centralized model would be an entire company using one large email platform located in its headquarters. Remote sites connect to the platform over the company’s network. A decentralized ...
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