CHAPTER 5
Diagnose the AdaptiveChallenge
ADAPTIVE CHALLENGES ARE difficult because their solutions require people to change their ways. Unlike known or routine problem solving for which past ways of thinking, relating, and operating are sufficient for achieving good outcomes, adaptive work demands three very tough, human tasks: figuring out what to conserve from past practices, figuring out what to discard from past practices, and inventing new ways that build from the best of the past.
Many people apply solutions that have worked in other situations in the past but fail to take sufficiently into account the value-laden complexity of the new problem situation. The complexity is not just analytical complexity in the way that difficult economics ...
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