Web 2.0 ◾ 135
employees are baby-boomers (43 to 63 years of age) with less training in technology
and hold a greater inuence over processes within the workplace that can include
the use of traditional methods of communication. e younger government worker
has grown up with Smartphones, iPods and iPads, BlackBerries, laptops, and Web
2.0 technologies. As the baby boomers retire and phase out of government, it is
likely that this new generation of workers will inuence change within internal
organization structures and in how they collaborate with the public.
14
Usability and Maintenance
A second underlying cause for the resistance to Web 2.0 integration has much to
do with usability and maintenance. Many in government fear the possibility