Appendix EThe Sociotechnical Success Factors of POLCA

Guest author: Jannes Slomp

The operational benefits of POLCA have been discussed earlier in this book. In particular, the people side of the system was emphasized in Chapter 3 as well as in several other places in this book, and also illustrated by the case studies in Part III. Readers with a deeper interest in human aspects of technological systems may be wondering: “Are there specific scientific principles that explain the success of POLCA relative to other shop floor control systems, in regards to the human interactions with the system?” The answer is as follows: indeed there are such scientific principles, and this appendix will describe how POLCA is linked to sociotechnical success ...

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