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The Principles of Successful Freelancing by Miles Burke

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Chapter 6Give Great Service

Coming together is a beginning. Keeping together is progress. Working together is success.

Henry Ford

It’s easy, especially when working simultaneously on a number of projects, to forget a crucial component of your freelance duties: giving great client service. In this chapter, we’ll discuss ways to not only ensure a consistent level of high service, but also to keep the client up-to-date and happy with your progress.

We’ll start by looking at the basics of providing client service. From here, we’ll discuss the benefits of great service, and look at some valuable communication tips.

An important part of great service is having great project management; we’ll discuss this next, and look at methods to avoid that project ...

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