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“We wanted to take our success to a new level and continue to improve
WestJet’s on-time performance—critical in the airline industry. Phil Kirby and
new process thinking have been instrumental in helping us achieve higher
performance. A must-read for anyone who wants to nd the only ‘real’
sustainable improvements in their business.”
—Brigid Pelino, Executive Vice President of People and Culture,
WestJet Airlines
“The Process Mind sets out the invaluable thoughtware® you need to
rejuvenate and revolutionize your organization. It’s a must-read—you owe
it to your teams!”
—Tony Soumas, Director of Distribution Operations and CI Strategy
Consultant, ...