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The Process Mind
book

The Process Mind

by Philip Kirby
October 2014
Intermediate to advanced content levelIntermediate to advanced
315 pages
9h 12m
English
CRC Press
Content preview from The Process Mind
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About the Author
Phil Kirby is a recognized, international expert
in continuous process improvement, Lean,
and overall business performance. Known as
“e Process Guy,” Kirby has, for over thirty
years, helped hundreds of organizations around
the globe achieve extraordinary performance
improvement—from airlines, banks, and gov-
ernment agencies to manufacturing, supply
chains, customer service centers and pharma-
ceutical laboratories. Kirby believes that a com-
pany’s competitive advantage and customer value come primarily from its
business processes, not its products and services. He has helped organiza-
tions adopt revolutionary process t
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Publisher Resources

ISBN: 9781482228953