
e Chennai Paradox • 11
50claims at a time versus doing one and waiting nine seconds to upload
the next one. is is the utilization of a discrete resource instead of a focus
on the workow, thus, ignoring the time in between. Processing one claim
(Figure1.7), takes 5 seconds to marshal (collect data), 9 seconds to upload
to key, 13 seconds to upload to compare, and 4 seconds to export to le.
Done in a batchof 50 saves 31 seconds 49 times (25 minutes of labor) and
done in a batch of 250 saves 2 hours and 24 minutes of labor. e paradox
is that by increasing the batch size to decrease the apparent cost (aver-
age unit cost)—old thoughtware we ...