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The Process Mind
book

The Process Mind

by Philip Kirby
October 2014
Intermediate to advanced content levelIntermediate to advanced
315 pages
9h 12m
English
CRC Press
Content preview from The Process Mind
26e Process Mind
Although not a universal rule, the rst two types of processes ( logistics
and transactional) can be made more eective by becoming continuously
more reliable, like an automated teller machine (ATM) that works the same
99.9% of the time. e more reliable the process, the more predictable the
desired outcome (i.e., customer fulllment). In these cases, the enterprise
should be making, selling, shipping, and servicing an existing customer
base with the highest degree of reliability possible. e goal of such a pro-
cess is to remove any variance that would impede a consistent outcome.
For example, it is critical in providing customer value with ATMs that the
machines are stocked with cash and read your PIN number every t
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Publisher Resources

ISBN: 9781482228953