Skip to Main Content
The Process Mind
book

The Process Mind

by Philip Kirby
October 2014
Intermediate to advanced content levelIntermediate to advanced
315 pages
9h 12m
English
CRC Press
Content preview from The Process Mind
36e Process Mind
illuminating is the fact that Amazon, despite $61 billion in sales, only had
$82 million in prot in the rst quarter of 2013,
23
which tangibly makes the
point that they focus on customer value, not shareholder value.
THE PROCESS MIND AT SOUTHWEST AIRLINES
ere are other business models driven by process-focused operat-
ing systems that have been quite successful. Going back to the mid-
1990s, we can learn a lot about process thoughtware from Southwest
Airlines. Southwest Airlines’ business model gave birth to hundreds of
discount airlines around the globe and today there are well over a hun-
dred, self-claimed discount airli ...
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Start your free trial

You might also like

The Rules of Life

The Rules of Life

Richard Templar

Publisher Resources

ISBN: 9781482228953