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The Process Mind
book

The Process Mind

by Philip Kirby
October 2014
Intermediate to advanced content levelIntermediate to advanced
315 pages
9h 12m
English
CRC Press
Content preview from The Process Mind
Apple’s Little Secret41
When I rst went to the main plant, I found what I nd everywhere I go—a
lot of old thoughtware. ey were taking the traditionalinward-focused top-
down, productivity-nancial perspective rather thanan outward, customer
perspective. ABC makes adhesives and sealants like caulking (glue) and it is
mainly a chemical process that mixes big vats of a variety of recipes. is is
then fed into lines to ll tubes, tubs, and pails. We started with a $20million
product process (i.e., model or demonstration line) and looked at it horizon-
tally instead of the conventional vertical view. e rst step was to change the
think
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Publisher Resources

ISBN: 9781482228953