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The Process Mind
book

The Process Mind

by Philip Kirby
October 2014
Intermediate to advanced content levelIntermediate to advanced
315 pages
9h 12m
English
CRC Press
Content preview from The Process Mind
52e Process Mind
the ow of value to the customer, and having the information, authority,
and skills to x any breakdowns in that ow before it reaches the cus-
tomer. Fortunately, the contemporary version of Machiavellianism does
not require that we eradicate our employees to achieve meaningful per-
formance improvement, it means we destroy our functional silos and the
associated thinking that blocks the ability of people to learn and to see
their entire end-to-end process with clear line of sight to the customer.
People are not our problem, lousy processes are. Note ABC Adhesives
did not lay o its way to performance improvement, it streamlined its
way there.
Brilliant process management is our strategy. We get brilliant results from
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Publisher Resources

ISBN: 9781482228953