
History Repeats Itself—Unfortunately • 67
to that process. e old thoughtware embraces tools; the new thoughtware
creates a business process. Mastering the tools is the easy part, the 10-cent
answer; the hard part is installing new thoughtware. e challenge is not
to teach employees the skills of process thinking, rather teach the employ-
ees how to develop a process mind and then they will discover the skills
required. Develop the people and let them develop the process.
PROGRAM ADDICTION
In more recent history, we have experienced a plethora of quick-x, short-
term, avor-of-the-month programs: eory X, eory Y, eory Z,
Excellence, Grid Ma ...