
72 • e Process Mind
(a Japanese organizationaltheorist)stated in 1985, “eseven quality tools,
if used skillfully, will enable 95% of workplace problems to be solved.”
21
Nothing has changed. Meanwhile, during this “Six Sigma belt training”
nothing is happening, mainly because there is no connection between the
people and the process. Why do we need “expert” black belts? Is this type
of specialty and elitism not contrary to the basic process-focused principles
of breaking down barriers between departments and employee engagement
through a respect for people? e process-focused organization is designed
to enhance cross-boundary communicat ...