94 • e Process Mind
some time, but they remained hidden in disparate segments of the process
and lost in the white space. e cost, from Wall Street to Main Street, was
unprecedented.
I fear our organizations are subject to similar liabilities, unless we shi
to designing our enterprises so they are operationally transparent, mean-
ing all employees can clearly see the ow of value to the customer and x
problems in that ow before they reach the customer. By providing such
customer value, we create more throughput with less cost (return onsales),
and accelerate cash ow (capital turns), and those two data elements create
value for the enterprise. Process-focused organization design is just good
nancial management. It is not about spending ...