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Process Design and Respect for People
Employees have the right to be successful every time they do their job.
BAD PROCESS, BAD BLOOD
To sum up the discussion thus far on the power of process, I have posited
that all enterprises have a business model, explicit or implicit, that rep-
resents the way they deliver value to customers, for a prot. Processes
provide the operating engine with a circulatory system that deploys the
business model, and smart processes enrich the lifeblood of the com-
pany and allow its performance to soar, while lousy processes create bad
blood and lethargic performance. Process design exposes disruptions to
the ow of ...