102 • e Process Mind
critical point, which I will come back to oen. It is important, when deeply
immersed in a process, to be absolutely clear on what the purpose of that
process is. We continued to watch and as Jane arrived on the dock, she
dropped her shipment in front of the appropriate loading door because she
couldn’t put it on the trailer yet. She was out of sequence, ahead of Brian’s
load, which had to go on the trailer rst. When Brian arrived, he couldn’t
deliver his pallets onto the designated trailer because Jane’s shipment was
in the way. By the end of the shi, they had over 850 pallets backed up
on the dock waiting to be loaded onto the trailer. Stu sat, stu waited.
Stu was handled multiple times, checked multiple ti