
Process Design and Respect for People • 107
(false) tour of the real work itself. e treasure hunter sees the raw truth of
the process, warts and all, like the painful workarounds employees nesse
every day just to “make it work.” Out there, they see one order selector
passing another, a queue in front of the orbital wrapper, 35trailers half-
loaded, and they understand the truth. eboardroom sees the target and
rationalizes, speculates, and guesses why it is not being met; the treasure
hunter sees the capability of the process and knows why the target is not
being met and what to do about it.
PROCESS CAPABILITY
e target has absolutely no uti ...