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The Primacy of Process: Strategy
Deployment and Financial
Performance Depend on It
Everyone has a plan ’til they get punched in the mouth.
Mike Tyson
A PLAN IS NOT A STRATEGY
Winston Churchill once said, “We shape our tools and then they shape us.”
Nowhere is this truer than in conventionally managed organizations where
“walled kingdoms” limit our ability to deploy innovative strategic changes
and resulting nancial performance. It is time to dismantle the disconnected
vertiginous towers we have come to accept and to realize that sustained per-
formance improvement only can be achieved by thinking horizontally while
living in a vertical wor