
e Primacy of Process • 127
are assists andturnovers, and that’s what he works on. e process-focused
organization works on navigational metrics, variances from the process,
not targets and goals. As mentioned, when the arrow leaves the bow,
you have no control over the target. Control is in the training, practice,
and learning required to master the process of ring the arrow. Target-
obsessive management is destructive behavior when the process is not
capable of achieving the mark. It creates undue stress. Nothing could be
more disrespectful of people than setting a target that the organization’s
processes are not yet procient enough to ach ...