
172 • e Process Mind
but it is still yesterday’s news and we can only read about it aer the report
is produced. e historical perfect order data of about 70% does not tell
us anything about the capability of our process. (Remember the “load the
trailer process.”) e process is designed to touch it once and put it on
the trailer, therefore, a good navigational measure would be the number of
times we touched the item more than once and put it on the trailer. We do
not need an information factory to do that, we need some direct observa-
tion from the people living in the process. at is a navigational measure
leading to action. Nor is yesterda ...