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The Process Mind
book

The Process Mind

by Philip Kirby
October 2014
Intermediate to advanced content levelIntermediate to advanced
315 pages
9h 12m
English
CRC Press
Content preview from The Process Mind
182e Process Mind
One of the rst steps toward the creation of a high-performance,
process-focused organization, aer the purpose is clearly set, is to create
a Navigational Scorecard to measure the success of each action and the
ability of that action to move us closer to the purpose. To create naviga-
tional measures, here are some basic guidelines:
e test of a good measure is to ask if the measure helps in under-
standing and improving performance.
e purpose of measures is to develop knowledge through action on
the system.
Navigational measures move away from managing people to hav-
ing them understand and act on the system; act ...
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Publisher Resources

ISBN: 9781482228953