
214 • e Process Mind
of operations the process goes through to complete its journey. e process
router is assigned to create that routing document. While walking the pro-
cess, use the Routing-By-Wandering-Around (RBWA) form (Figure10.15)
to categorize what is going on at each step that the scribe records. It is
important that this role, and all roles, follow the tour guide and move at
the pace of the scribe.
C: Conduct the Treasure Hunt
As always, respect for people is of the highest priority. When treasure
hunting, you are encroaching, albeit, with permission, in the special places
where people go every day so they can feed their families, ...