
How to Conduct a Treasure Hunt • 219
opposed to multiple “masters” by referring to the Snake Chart. Be sure to
include legacy systems (i.e., CRM, ERP, HRMS, etc., or any home-grown,
patched-together scheduling system, order tracker, knowledge bases, mas-
ter schedules, etc.) as well as departments and functions identied on
the horizontal axis (Figure 10.22). ey could be receiving, holding, and
Process being followed
Dept/Function
Estimated
Number of
Transactions
(per week)
Activity/Task
Across the To p: List the department
or functional area that executes the
activity/task. NOTE: e function
could be listed as a software
application (Emily’s Spreadshe ...