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11
The Experiment: Creating a
Process-Focused Organization
Our own attitude is that we are chartered with discovering the best
way of doing everything and that we must regard every process
employed in the business today as purely experimental.
Henry Ford
LET THE EXPERIMENTATION BEGIN
If you are sitting in a vertically-structured organization with functions
operating in silos, but are serious about becoming process-focused to
drive down cost while improving the ability to deliver customer value,
then an end-to-end redesign is required. Experimentation must become
the modus operandi, the driving force in redesigning the operation system
underlyi ...