
260 • e Process Mind
Step 5
is step separates people from equipment and workstations. e most
value an employee can add to a process is to work at the current constraint
point in that process, where the ow is being bottlenecked. e employee’s
job is to remove the cause that is impeding the value stream.
At this stage, as we were lowering the proverbial water line and processing
fewer and fewer applications at a time, at any one point in the process, we
were exposing disruptions and allocating people to where they were needed.
Waste Identifi ed in Treasure Hunt
• Too many steps in the process • Lack of coordination and cooperation
between Assistant ...