e Experiment: Creating a Process-Focused Organization • 265
the measures of the capability of the process to meet the purpose, and
actions through respect for people and experimentation. e critical
starting point is always value. Value can only be dened by the customer
and only meaningful when dened in specic terms (i.e., mathematical
delivery cadence). However, value is created by the producer, from the cus-
tomer’s perspective, but for a host of reasons that value is very hard for the
producer to dene. is is because they lack a process perspective, process
thinking, and a process mind—the new thoughtware.
Treasures
• Complex solutions tend to produce more waste and are harder for
people to manage.
• Unnecessary movement and steps of ...