
274 • e Process Mind
Process thinking is grounded in the Learn-and-Adapt Approach.
eother approaches are appropriate or inappropriate depending on the
circumstances, but success comes from extreme emersion by the people in
the process. Learn-and-adapt is dicult because people are engrossed in well-
established practices and managers are not comfortable with the scientic
method based on trial and error. ey are comfortable with decision-making
based on past experience; they are masters of business, not masters of ne
arts and not good at failing and then rethinking, trying again, and improv-
ing. It is foreign to the way they think. However ...